- 前辅文
- 1 Meet Our Staff
- 2 Welcome!
- 3 Hotel Amenities
- 4 Family-Friendly Lodging
- 5 Valet Service
- 6 The Guest Room
- 7 Checking In
- 8 Meet the Restaurant Staff
- 9 Taking a Reservation
- 10 Breakfast Service
- 11 At the Bar
- 12 Meet the Kitchen Staff
- 13 Utensils
- 14 Food Service Equipment
- 15 Food Preparation
- 16 Making a Room Reservation
- 17 Loyalty Programs
- 18 Confirming a Reservation
- 19 Housekeeping
- 20 Concierge
- 21 Airport Transfers
- 22 Evacuation
- 23 Checking Out
- 24 Greeting and Seating Guests
- 25 Explaining the Menu
- 26 Taking an Order
- 27 Room Service
- 28 Banquets
- 29 Food Storage
- 30 Ordering Food Supplies
- 31 Special Functions
- 32 Business Travelers
- 33 Responding to Requests
- 34 Reservation Problems
- 35 Broken!
- 36 Responding to Complaints
- 37 Hotel Safety
- 38 Money Matters
- 39 Making Suggestions
- 40 Problems in the Dining Room
- 41 How Will You Pay?
- 42 Working Together
- 43 Kitchen Safety and Sanitation
- 44 Writing a Résumé
- 45 Job Interviews
- New Words and Expressions
- Glossary