- Front Matter
- Unit 1 Hotel Industry ABC
- I What Is a Hotel
- II How to Enter the Hotel World
- III Summary of Our Work
- IV Consolidation
- Unit 2 Front Off ice (I)
- I What to Do in Handling Room Reservations
- II How to Handle Room Reservations
- III Summary of Our Work
- IV Consolidation
- Unit 3 Front Off ice (II)
- I What Do You Know About a Registration Form
- II How to Register Guests
- III Summary of Our Work
- IV Consolidation
- Unit 4 Front Off ice (III)
- I What Do We Do Every Day
- II How to Do Our Service Properly
- III Summary of Our Work
- IV Consolidation
- Unit 5 Front Off ice (IV)
- I What to Do with the Hotel Bills
- II How to Be a Hotel Cashier
- III Summary of Our Work
- IV Consolidation
- Unit 6 Housekeeping (I)
- I What Work Is Included in This Department
- II How to Do the Chamber Service
- III Summary of Our Work
- IV Consolidation
- Unit 7 Housekeeping (II)
- I What Are Included in Personal Services
- II How to Offer Personal Services
- III Summary of Our Work
- IV Consolidation
- Unit 8 Food &
- I What Is Served Here
- II How to Work in the Food and Beverage Department
- III Summary of Our Work
- IV Consolidation
- Unit 9 Food &
- I What Is Served in a Western Restaurant
- II How to Serve Western Cuisine
- III Summary of Our Work
- IV Consolidation
- Unit 10 Food &
- I What Are the Beverages We Serve
- II How to Serve Beverages
- III Summary of Our Work
- IV Consolidation
- Unit 11 Shopping Arcade
- I What Is to Be Sold in Our Shopping Arcade
- II How to Promote Chinese National Culture
- III Summary of Our Work
- IV Consolidation
- Unit 12 Recreation Department
- I What Activities Can We Go in for Here
- II How to Do Service Here
- III Summary of Our Work
- IV Consolidation
- Unit 13 Event Department
- I What Are Provided for the Meeting Planner
- II How to Work for the Event Business
- III Summary of Our Work
- IV Consolidation
- Unit 14 Sales &
- I What Products Should We Sell
- II How to Sell Our Products
- III Summary of Our Work
- IV Consolidation
- Unit 15 Settling Complaints
- I What Will the Guests Complain About
- II How to Settle Complaints
- III Summary of Our Work
- IV Consolidation
- Unit 16 Hotel Management
- I What Does Hotel Management Mean
- II How Is the Hotel Management Working
- III Summary of Our Work
- IV Consolidation
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高职书目2015宾馆英语(第三版).pdf
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