全部65个品种的原版教材内容作为教材改版蓝本；
全部65个品种的原版配套APP（WINDOWS,MAC OS,IOS,ANDROID四种操作环境）；
全部65个品种的原版教学参考内容（含本土汉化的课文译文）；
配套电子教案PPT。
教参中提除答案和听力文本，还供口语和写作指导。
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- 前辅文
- 1 Meet Our Staff
- 2 Welcome!
- 3 Hotel Amenities
- 4 Family-Friendly
Lodging
- 5 Valet Service
- 6 The Guest
Room
- 7 Checking In
- 8 Meet the
Restaurant Staff
- 9 Taking a
Reservation
- 10 Breakfast
Service
- 11 At the Bar
- 12 Meet the
Kitchen Staff
- 13 Utensils
- 14 Food Service
Equipment
- 15 Food
Preparation
- 16 Making a Room
Reservation
- 17 Loyalty
Programs
- 18 Confirming a
Reservation
- 19 Housekeeping
- 20 Concierge
- 21 Airport
Transfers
- 22 Evacuation
- 23 Checking Out
- 24 Greeting and
Seating Guests
- 25 Explaining the
Menu
- 26 Taking an Order
- 27 Room Service
- 28 Banquets
- 29 Food Storage
- 30 Ordering Food
Supplies
- 31 Special
Functions
- 32 Business
Travelers
- 33 Responding to
Requests
- 34 Reservation
Problems
- 35 Broken!
- 36 Responding to
Complaints
- 37 Hotel Safety
- 38 Money Matters
- 39 Making
Suggestions
- 40 Problems in the
Dining Room
- 41 How Will You
Pay?
- 42 Working
Together
- 43 Kitchen Safety
and Sanitation
- 44 Writing a
Résumé
- 45 Job Interviews
- New Words and Expressions
- Glossary
