本书是行业英语系列教材中的一本。本书共16单元，每单元分4大模块：听力、会话、基础知识和综合练习。内容选材突出宾馆、酒店业一线服务和现场管理中各个环节，坚持听说领先的原则和任务为基（Task Based）的原则，以培养学生口头交际能力为主旨，目的是为宾馆、酒店业培养一批既精通业务、又能熟练运用英语进行交际的中、高级管理人才。
- Unit 1 Hotel Industry ABC
- 1 What Is a Hotel
- 2 How to Enter the Hotel World
- 3 Summary of Our Work
- 4 Consolidation
- Unit 2 Room Reservation
- 1 What to Do in HandI ing Room Reservations
- 2 How to Handle Room Reservations
- 3 Summary of Our Work
- 4 Consolidation
- Unit 3 Registration
- 1 What Do You Know About a Registration Form
- 2 How to Register Guests
- 3 Summary Of Our Work
- 4 Consolidation
- Unit 4 Concierge
- 1 What Do We Do Every Day
- 2 How to Do Our Service Properly
- 3 Summary of Our Work
- 4 Consolidation
- Unit 5 The Casher
- 1 What to Do with the Hotel Bills
- 2 How to Be a HoteI Cashier
- 3 Summary of Our Work
- 4 Consolidation
- Unit 6 House keeping(1)
- 1 What Work Is lncluded in This Department
- 2 How to Do the Chamber Service
- 3 Summary of Our Work
- 4 Consolidation
- Unit 7 House keeping(2)
- 1 What Are Included in Personal Services
- 2 How to Offer Personal Services
- 3 Summary of Our Work
- 4 Consolidation
- Unit 8 SERVING CHINESE FOOD
- 1 What is Served Here
- 2 How to word in the food &Beverage Department
- 3 Summary of Our Work
- 4 Consolidation
- Unit 9 Serving Western Food
- 1 What is served in a western restaurant
- 2 How to serve western cuisine
- 3 Summary of our work
- 4 Consolidation
- Unit 10 serving Beverages
- 1 What are the beverages we serve
- 2 How to serve beverages
- 3 Summary of our work
- 4 Consolidation
- Unit 11 Shoopng Arcade
- 1 What is to be sold in our shopping Arcade
- 2 How to promote Chinese National Culture
- 3 Summary of Our Work
- 4 Consolidation
- Unit 12 Recreation Department
- 1 What Activities Can We Go in for Here
- 2 How to Do service here
- 3 Summary of Our work
- 4 Consolidation
- Unit 13 Meeting
- 1 What are provided for the meeting planner
- 2 How to arrange catering for a meeting or seminar
- 3 Summary of our work
- 4 Consolidation
- Unit 14 Exhibition
- 1 What types of exhibition are to be served
- 2 Get ready to serve and set up Booths
- 3 Summary of Our work
- 4 Consolidation
- Unit 15 Setting Complaints
- 1 What will the guests complain about
- 2 How to settle complaints
- 3 Summary of Our work
- 4 Consolidation
- Unit 16 Hotel Management
- 1 What does Hotel management mean
- 2 How is the Hotel management working
- 3 Summary of Our work
- 4 Consolidation
- Appendix tapescripts
