- 前辅文
- Unit 1 Job Interview
- Text A Interview Etiquette
- Text B Research the Company — An Important Step Before Interview
- Cultural Tips 面试中的禁忌
- Unit 2 Company Structure
- Text A Board of Directors, Chairperson and CEO
- Text B Job Descriptions
- Cultural Tips 大型跨国公司组织结构案例
- Unit 3 On the Phone
- Text A How to Answer a Phone Call — Telephone Etiquette for the Called Party
- Text B How to Make a Phone Call — Telephone Etiquette for the Caller
- Cultural Tips 商务电话礼仪
- Unit 4 At the Meeting
- Text A How to Organize and Run Effective Meetings
- Text B Meeting Agenda and Meeting Minutes
- Cultural Tips 商务会议礼仪
- Unit 5 Business Travel
- Text A Business Travel
- Text B Business Dining Etiquette
- Cultural Tips 国外小费文化
- Unit 6 Receiving Visitors
- Text A Receiving Visitors
- Text B Inviting Clients to a Business Lunch
- Cultural Tips 世界各国人的饮食习惯及禁忌
- Unit 7 Exhibition
- Text A How to Select a Right Trade Show
- Text B Exhibit Hall Etiquette
- Cultural Tips 展会计划时间表
- Unit 8 Negotiation
- Text A 5 Ways to Negotiate More Effectively
- Text B Negotiation — Planning for a Successful Outcome
- Cultural Tips 谈判中非言语沟通技巧
- Unit 9 Customer Service
- Text A How to Provide Superior Customer Service
- Text B Dealing with Complaints
- Cultural Tips 现代客户服务理念
- Unit 10 Keys to Career Success
- Text A Staff Training
- Text B Interpersonal Relationships and Politics
- Cultural Tips 你是同事喜欢的搭档吗?