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职业英语系列——旅行社英语

暂无简介

作者：

中等职业学校职业英语教材编写组

定价：

18.80元

出版时间：

2010-04-12

ISBN：

978-7-04-027225-3

物料号：

27225-01

读者对象：

中等职业教育

一级分类：

文化课

二级分类：

职业英语

重点项目：

暂无

版面字数：

173.000千字

开本：

16开

全书页数：

107页

装帧形式：

平装

前辅文
Part I Pre-trip
- 1 Inquiry for Booking an FIT Tour
  - Get to know the guest’s travel plan and recommend travel proposals to them
  - Understand and elicit information concerning about the travel plan
- 2 Inquiry for Booking a Group Tour
  - Get to know the travel group’s plan and recommend travel proposals to them
  - Understand and elicit information about the group and the travel plan
Part II Operation 3
- 3 T a i l o r i n g t h e Itinerary
  - Communicate with the guest and tailor-make the travel proposal for the guest
  - Understand the special requests of the guest
- 4 Confirmation and Deposit
  - Inform the guest of the ways of depositing and preparing confirmation letter for the guest
  - Understand the guests’ questions about the confirmation of their booking
- 5 Arranging Rooms
  - Arrange rooms for the tour group reasonably
  - Understand the relationship between the group members
- 6 M e e t i n g a n d Greeting the Guests
  - Get to know how to pick up guests at an airport
  - Understand the possible questions from the tour group
- 7 Check-in
  - Get to know how to check in for the travel group
  - Understand the guests’ questions about check-in
- 8 Service En Route
  - Get to know the working content of on the way service
  - Understand the guests’ questions about the itinerary
- 9 At the Restaurant
  - Get to know how to arrange meals for the guest
  - Understand the guests’ special requests for meals
- 10 Check-out
  - Get to know how to check out for the group
  - Understand the guests’ questions about check-out
- 11 S e e i n g o f f t h e Guests
  - Get to know what to do when sending the guest to the airport
  - Understand the guests’ comments on the trip and their questions about departing
Part III Post-trip
- 12 Post-trip Survey
  - Get to know how to make a post-trip survey
  - Understand the guests’ comments on the trip
- 附录 1
- 附录 2
- 附录 3

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