旅游职业英语读写实务2

“十二五”职业教育国家规划教材

样章

作者：

《旅游职业英语》编写组

定价：

34.50 元

版面字数：

183.00千字

开本：

16开

装帧形式：

平装

页数：

103

最新
印次时间：

暂无

ISBN：

978-7-04-046540-2

物料号：

46540-00

出版时间：

2017-03-21

读者对象：

高等职业教育

一级分类：

外语类

二级分类：

旅游英语专业

三级分类：

旅游英语读写

册数：

暂无

目录
- Front Matter
- Chapter One Tour Guide Services
  - Unit 1 Domestic Local Travel Guides
    - Section I Introduction: Domestic Local Travel Guides
    - Section II Intensive Reading: Etiquette of Welcoming and Seeing off Tourists
    - Section III Extensive Reading: The American Express and China’s Tourism
    - Section IV Writing: Reservation Confirmation Letters
    - Section V Career Salon: Baggage Issues
    - Section VI Useful Words & Expressions
  - Unit 2 Inbound National Guides
    - Section I Introduction: Inbound National Guides
    - Section II Intensive Reading: The Increasing Tourism of China
    - Section III Extensive Reading: How to Handle Clients’ Complaints
    - Section IV Writing: Notice
    - Section V Career Salon: A Safe Trip Abroad
    - Section VI Useful Words & Expressions
- Chapter Two Travel Agency Services
  - Unit 3 Inbound and Outbound Tour Operators
    - Section I Introduction: Inbound and Outbound Tour Operators
    - Section II Intensive Reading: Tour Operators
    - Section III Extensive Reading: More Descriptions of Tour Operators
    - Section IV Writing: Itinerary
    - Section V Career Salon: Safety on Public Transportation
    - Section VI Useful Words & Expressions
  - Unit 4 Inbound and Outbound Tour Groups
    - Section I Introduction: Tour Sale Operators
    - Section II Intensive Reading: Instructions to Organizing a Tour Group
    - Section III Extensive Reading: More Tips for Organizing Tour Groups
    - Section IV Writing: Thank-you Letters
    - Section V Career Salon: Passport Issues
    - Section VI Useful Words & Expressions
  - Unit 5 Customer Service
    - Section I Introduction: Customer Service Agents
    - Section II Intensive Reading: How to Handle Customer Complaints Effectively
    - Section III Extensive Reading: Six Rules to Squash a Customer's Complaint
    - Section IV Writing: Complaint Reply Letters
    - Section V Career Salon: Law Issues
    - Section VI Useful Words & Expressions
    - Chapter Three Hotel Services
  - Unit 6 Hotel Housekeeping
    - Section I Introduction: Hotel Housekeepers
    - Section II Intensive Reading: Duties and Responsibilities of Hotel Housekeepers
    - Section III Extensive Reading: Problems with Hotel Housekeeping
    - Section IV Writing: Laundry Forms
    - Section V Career Salon: Hotel Security Basics
    - Section VI Useful Words & Expressions
  - Unit 7 Food and Beverage
    - Section I Introduction: Food and Beverage Department
    - Section II Intensive Reading: Etiquette of Western Dining and Western Tableware
    - Section III Extensive Reading: The Story of Tips
    - Section IV Writing: Farewell Speech
    - Section V Career Salon: Tips on Food Safety
    - Section VI Useful Words & Expressions
  - Unit 8 Hotel Recreation
    - Section I Introduction: Hotel Recreation Department
    - Section II Intensive Reading: Features to Look for in Business Hotels
    - Section III Extensive Reading: Future Singapore Hotels
    - Section IV Writing: Telephone Messages
    - Section V Career Salon: Dealing with Emergency
    - Section VI Useful Words & Expressions
  - Useful Words & Expressions

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