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旅游职业英语读写实务2

“十二五”职业教育国家规划教材
样章
作者：
《旅游职业英语》编写组
定价：
34.50元
ISBN：
978-7-04-046540-2
版面字数：
183.000千字
开本：
16开
全书页数：
暂无
装帧形式：
平装
重点项目：
“十二五”职业教育国家规划教材
出版时间：
2017-03-22
读者对象：
高等职业教育
一级分类：
外语类
二级分类：
旅游英语专业
三级分类：
旅游英语读写
暂无
  • Front Matter
  • Chapter One Tour Guide Services
    • Unit 1 Domestic Local Travel Guides
      • Section I Introduction: Domestic Local Travel Guides
      • Section II Intensive Reading: Etiquette of Welcoming and Seeing off Tourists
      • Section III Extensive Reading: The American Express and China’s Tourism
      • Section IV Writing: Reservation Confirmation Letters
      • Section V Career Salon: Baggage Issues
      • Section VI Useful Words & Expressions
    • Unit 2 Inbound National Guides
      • Section I Introduction: Inbound National Guides
      • Section II Intensive Reading: The Increasing Tourism of China
      • Section III Extensive Reading: How to Handle Clients’ Complaints
      • Section IV Writing: Notice
      • Section V Career Salon: A Safe Trip Abroad
      • Section VI Useful Words & Expressions
  • Chapter Two Travel Agency Services
    • Unit 3 Inbound and Outbound Tour Operators
      • Section I Introduction: Inbound and Outbound Tour Operators
      • Section II Intensive Reading: Tour Operators
      • Section III Extensive Reading: More Descriptions of Tour Operators
      • Section IV Writing: Itinerary
      • Section V Career Salon: Safety on Public Transportation
      • Section VI Useful Words & Expressions
    • Unit 4 Inbound and Outbound Tour Groups
      • Section I Introduction: Tour Sale Operators
      • Section II Intensive Reading: Instructions to Organizing a Tour Group
      • Section III Extensive Reading: More Tips for Organizing Tour Groups
      • Section IV Writing: Thank-you Letters
      • Section V Career Salon: Passport Issues
      • Section VI Useful Words & Expressions
    • Unit 5 Customer Service
      • Section I Introduction: Customer Service Agents
      • Section II Intensive Reading: How to Handle Customer Complaints Effectively
      • Section III Extensive Reading: Six Rules to Squash a Customer's Complaint
      • Section IV Writing: Complaint Reply Letters
      • Section V Career Salon: Law Issues
      • Section VI Useful Words & Expressions
      • Chapter Three Hotel Services
    • Unit 6 Hotel Housekeeping
      • Section I Introduction: Hotel Housekeepers
      • Section II Intensive Reading: Duties and Responsibilities of Hotel Housekeepers
      • Section III Extensive Reading: Problems with Hotel Housekeeping
      • Section IV Writing: Laundry Forms
      • Section V Career Salon: Hotel Security Basics
      • Section VI Useful Words & Expressions
    • Unit 7 Food and Beverage
      • Section I Introduction: Food and Beverage Department
      • Section II Intensive Reading: Etiquette of Western Dining and Western Tableware
      • Section III Extensive Reading: The Story of Tips
      • Section IV Writing: Farewell Speech
      • Section V Career Salon: Tips on Food Safety
      • Section VI Useful Words & Expressions
    • Unit 8 Hotel Recreation
      • Section I Introduction: Hotel Recreation Department
      • Section II Intensive Reading: Features to Look for in Business Hotels
      • Section III Extensive Reading: Future Singapore Hotels
      • Section IV Writing: Telephone Messages
      • Section V Career Salon: Dealing with Emergency
      • Section VI Useful Words & Expressions
    • Useful Words & Expressions

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