职通商务英语（第二版）听说教程3

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目录
- Front Matter
- Chapter 1 Seeking for Potential Clients
  - Unit 1 First Business Contact
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 First Contact
      - Part 2 Discussing in Detail
      - Part 3 Potential Client Analysis
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 2 B 2 B Communication
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Making a Business Call
      - Part 2 Company Visit
      - Part 3 Making a Business Appointment
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 3 Product Presentation
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 At a Fair
      - Part 2 In the Showroom
      - Part 3 The Product Launch
    - Section III Data Bank
    - Section IV Leisure Time
- Chapter 2 Business Consultation
  - Unit 4 Enquiries and Replies
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 In the Showroom
      - Part 2 Over the Phone
      - Part 3 On the Factory Tour
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 5 Offers and Counter-offers
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Lowering the Prices
      - Part 2 Offering Discounts
      - Part 3 Increasing Agency Commissions
    - Section III Data Bank
    - Section IV Leisure Time
- Chapter 3 Business Negotiation
  - Unit 6 Terms of Commodity
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Quality Control
      - Part 2 Packing Negotiation
      - Part 3 Quantity Negotiation
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 7 Transportation and Insurance
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Transportation
      - Part 2 Delivery
      - Part 3 Insurance
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 8 Pricing and Payment
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Initial Haggling
      - Part 2 Negotiating in Detail
      - Part 3 Terms of Payment
    - Section III Data Bank
    - Section IV Leisure Time
- Chapter 4 Conclusion of the Contract
  - Unit 9 Placing an Order
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Trial Order
      - Part 2 Repeat Order
      - Part 3 Telephone Order
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 10 Signing the Contract
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Drawing up a Draft Contract
      - Part 2 Alternating the Contract
      - Part 3 Signing and Contract
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 11 Quiz
  - Unit 12 Declaring at Customs
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Customs Formalities
      - Part 2 HS Code
      - Part 3 Declaration Documents
    - Section III Data Bank
    - Section IV Leisure Time
- Chapter 5 Post Contract Actions
  - Unit 13 After-sales Service
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Introduction to Service
      - Part 2 Customer Service
      - Part 3 Customer Feedback
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 14 Complaints and Claims
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Making Complaints
      - Part 2 Rejecting Claims
      - Part 3 Accepting Claims
    - Section III Data Bank
    - Section IV Leisure Time
- Chapter 6 Other Trade Forms
  - Unit 15 Agency
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Negotiation on Sole Agent Agreement
      - Part 2 Requirements of Sole Agency
      - Part 3 Signing the Sole Agent Agreement
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 16 Bids and Tenders
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Calling for a Bid
      - Part 2 Submitting a Bid
      - Part 3 Concluding a Tender
    - Section III Data Bank
    - Section IV Leisure Time
- Chapter 7 Business Skills in International Trade
  - Unit 17 Business Etiquette
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Personal Etiquette
      - Part 2 Business Etiquette
      - Part 3 Cross-cultural Communication
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 18 Presentation Skills
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Making a Start
      - Part 2 Key Factors of a Successful Presentation
      - Part 3 Finishing Off
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 19 Skills for Successful Negotiation
    - Section I Lead-in
    - Section II Business Scenes
      - Part 1 Different Negotiating Styles of Different Cultures
      - Part 2 Proper Behaviors in Negotiation
      - Part 3 Negotiation Strategies
    - Section III Data Bank
    - Section IV Leisure Time
  - Unit 20 Final Test
- Words and Expressions

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