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酒店英语会话(第三版)

“十二五”职业教育国家规划教材

作者:
李永生 主编
定价:
34.00 元
版面字数:
371.00千字
开本:
16开
装帧形式:
平装
页数:
244
最新
印次时间:
2019年01月
ISBN:
978-7-04-038747-6
物料号:
38747-00
出版时间:
2015-06-10
读者对象:
高等职业教育
一级分类:
旅游大类
二级分类:
旅游管理类
三级分类:
涉外旅游

本书是“十二五”职业教育国家规划教材,经全国职业教育教材审定委员会审定。

本书以高职学生英语服务能力发展为中心,遵循语言学习规律,将学生需具备的必要英语语言知识学习与英语应用能力培养相结合,实现教学内容与形式的统一。本书注重以学生为中心开展教学,强调学习内容的针对性和教学的实用性,努力做到实用方便、易学易教,并在各个项目的设计中体现“情景教学”“任务驱动”的教学模式。本书共分为14个单元,内容选材全面,涵盖了酒店服务管理的各个主要环节。本书另配有教学资源(教学课件、“角色扮演”参考对话以及练习答案)。

本书既可作为高等职业学院、成人高等学校旅游服务类专业的学生用书,也可作为旅游服务业酒店英语培训教材或参考用书。

 

  • 目录
    • 1 Room Reservation客房预订
      • Ⅰ. Guidance单元导学001
        • 1. Abstract概要001
          • 2. Unit Objectives学习目标001
          • Ⅱ. Practical Sentence Patterns实用句型001
            • Ⅲ. Situational Dialogues情景会话003
              • 1. FIT Reservation 散客预订003
                • 2. Group Reservation 团队预订006
                  • 3. Meeting Hall Reservation 会议厅预订009
                    • 4. Reservation Change 变更预订011
                    • Ⅳ. Role Play角色扮演013
                      • 1. FIT Reservation 散客预订013
                        • 2. Group Reservation 团队预订013
                          • 3. Meeting Hall Reservation 会议厅预订013
                            • 4. Reservation Change 变更预订014
                            • Ⅴ. Exercises练习014
                              • Task One014
                                • Task Two015
                                  • Task Three015
                                    • Task Four016〖〗
                                  • 2 Counter Service前台接待
                                    • Ⅰ. Guidance单元导学017
                                      • 1. Abstract概要017
                                        • 2. Unit Objectives学习目标017
                                        • Ⅱ. Practical Sentence Patterns实用句型017
                                          • Ⅲ. Situational Dialogues情景会话020
                                            • 1. Reception with a Reservation 有预订接待020
                                              • 2. Reception without a Reservation 无预订接待023
                                                • 3. Group Reception 团队接待025
                                                  • 4. Reception of the Special Guests 特殊客人接待028
                                                  • Ⅳ. Role Play角色扮演030
                                                    • 1. Reception with a Reservation 有预订接待030
                                                      • 2. Reception without a Reservation 无预订接待030
                                                        • 3. Group Reception 团队接待030
                                                          • 4. Reception of the Special Guests 特殊客人接待031
                                                          • Ⅴ. Exercises练习031
                                                            • Task One031
                                                              • Task Two032
                                                                • Task Three032
                                                              • 3 Bell Service礼宾服务
                                                                • Ⅰ. Guidance单元导学033
                                                                  • 1. Abstract概要033
                                                                    • 2. Unit Objectives学习目标033
                                                                    • Ⅱ. Practical Sentence Patterns实用句型034
                                                                      • Ⅲ. Situational Dialogues情景会话035
                                                                        • 1. Helping the Guests with the Luggage 行李服务035
                                                                          • 2. Escorting the Guests to the Rooms 客房引导037
                                                                            • 3. Introducing the Hotel Service 酒店服务介绍039
                                                                              • 4. Luggage Storage Service 行李寄存服务041
                                                                              • Ⅳ. Role Play角色扮演044
                                                                                • 1. Helping the Guests with the Luggage 行李服务044
                                                                                  • 2. Escorting the Guests to the Rooms 客房引导044
                                                                                    • 3. Introducing the Hotel Service 酒店服务介绍044
                                                                                      • 4. Luggage Storage Service 行李寄存服务045
                                                                                      • Ⅴ. Exercises练习045
                                                                                        • Task One045
                                                                                          • Task Two045
                                                                                            • Task Three046
                                                                                              • Task Four046
                                                                                            • 4 Information Service问询服务
                                                                                              • Ⅰ. Guidance单元导学047
                                                                                                • 1. Abstract概要047
                                                                                                  • 2. Unit Objectives学习目标047
                                                                                                  • Ⅱ. Practical Sentence Patterns实用句型048
                                                                                                    • Ⅲ. Situational Dialogues情景会话049
                                                                                                      • 1. Giving Suggestions for Guests within the Hotel 酒店内活动建议049
                                                                                                        • 2. Showing Directions within the Local Area 客人外出指导051
                                                                                                          • 3. Giving Information about Sightseeing 旅游观光建议053
                                                                                                            • 4. Car/Bus Rental Service 租车服务056
                                                                                                            • Ⅳ. Role Play角色扮演058
                                                                                                              • 1. Giving Suggestions for Guests within the Hotel酒店内活动建议058
                                                                                                                • 2. Showing Directions within the Local Area 客人外出指导059
                                                                                                                  • 3. Giving Information about Sightseeing旅游观光建议059
                                                                                                                    • 4. Car/Bus Rental Service 租车服务059
                                                                                                                    • Ⅴ. Exercises练习060
                                                                                                                      • Task One060
                                                                                                                        • Task Two060
                                                                                                                          • Task Three061
                                                                                                                            • Task Four061
                                                                                                                          • 5 Regular Service in the Guest Rooms客房常规服务
                                                                                                                            • Ⅰ. Guidance单元导学062
                                                                                                                              • 1. Abstract概要062
                                                                                                                                • 2. Unit Objectives学习目标062
                                                                                                                                • Ⅱ. Practical Sentence Patterns实用句型063
                                                                                                                                  • Ⅲ. Situational Dialogues情景会话064
                                                                                                                                    • 1. Introducing the Room Facilities介绍房间设施064
                                                                                                                                      • 2. Making Up the Rooms收拾房间067
                                                                                                                                        • 3. Introducing the Morning Call Service介绍叫醒服务069
                                                                                                                                          • 4. Introducing the Laundry Service介绍洗衣服务071
                                                                                                                                          • Ⅳ. Role Play角色扮演073
                                                                                                                                            • 1. Introducing the Room Facilities介绍房间设施073
                                                                                                                                              • 2. Making Up the Rooms收拾房间073
                                                                                                                                                • 3. Introducing the Morning Call Service介绍叫醒服务074
                                                                                                                                                  • 4. Introducing the Laundry Service介绍洗衣服务074
                                                                                                                                                  • Ⅴ. Exercises练习074
                                                                                                                                                    • Task One074
                                                                                                                                                      • Task Two075
                                                                                                                                                        • Task Three076
                                                                                                                                                          • Task Four076
                                                                                                                                                        • 6 Personalized Housekeeping Service客房个性化服务
                                                                                                                                                          • Ⅰ. Guidance单元导学077
                                                                                                                                                            • 1. Abstract概要077
                                                                                                                                                              • 2. Unit Objectives学习目标077
                                                                                                                                                              • Ⅱ. Practical Sentence Patterns实用句型078
                                                                                                                                                                • Ⅲ. Situational Dialogues情景会话079
                                                                                                                                                                  • 1. Babysitting Service 托婴服务079
                                                                                                                                                                    • 2. Service for Wedding Anniversary结婚纪念日服务081
                                                                                                                                                                      • 3. Service for Regular Customers 常住客服务084
                                                                                                                                                                        • 4. Providing the Tourism Information提供旅游信息085
                                                                                                                                                                        • Ⅳ. Role Play角色扮演088
                                                                                                                                                                          • 1. Babysitting Service 托婴服务088
                                                                                                                                                                            • 2. Service for Wedding Anniversary结婚纪念日服务088
                                                                                                                                                                              • 3. Service for Regular Customers 常住客服务088
                                                                                                                                                                                • 4. Providing the Tourism Information提供旅游信息089
                                                                                                                                                                                • Ⅴ. Exercises练习089
                                                                                                                                                                                  • Task One089
                                                                                                                                                                                    • Task Two090
                                                                                                                                                                                      • Task Three090
                                                                                                                                                                                        • Task Four090
                                                                                                                                                                                      • 7 Making Reservations and Seating Guests餐厅预订与餐桌引座
                                                                                                                                                                                        • Ⅰ. Guidance单元导学092
                                                                                                                                                                                          • 1. Abstract概要092
                                                                                                                                                                                            • 2. Unit Objectives学习目标092
                                                                                                                                                                                            • Ⅱ. Practical Sentence Patterns实用句型092
                                                                                                                                                                                              • Ⅲ. Situational Dialogues情景会话094
                                                                                                                                                                                                • 1. Table Reservation桌位预订094
                                                                                                                                                                                                  • 2. Banquet Reservation宴席预订096
                                                                                                                                                                                                    • 3. Changing the Reservation 变更预订098
                                                                                                                                                                                                      • 4. Conducting the Guests迎宾领位100
                                                                                                                                                                                                      • Ⅳ. Role Play角色扮演103
                                                                                                                                                                                                        • 1. Table Reservation桌位预订103
                                                                                                                                                                                                          • 2. Banquet Reservation宴席预订103
                                                                                                                                                                                                            • 3. Changing the Reservation 变更预订103
                                                                                                                                                                                                              • 4. Conducting the Guests迎宾领位104
                                                                                                                                                                                                              • Ⅴ. Exercises练习104
                                                                                                                                                                                                                • Task One104
                                                                                                                                                                                                                  • Task Two105
                                                                                                                                                                                                                    • Task Three106
                                                                                                                                                                                                                  • 8 Service at Table用餐服务
                                                                                                                                                                                                                    • Ⅰ. Guidance单元导学107
                                                                                                                                                                                                                      • 1. Abstract概要107
                                                                                                                                                                                                                        • 2. Unit Objectives学习目标107
                                                                                                                                                                                                                        • Ⅱ. Practical Sentence Patterns实用句型107
                                                                                                                                                                                                                          • Ⅲ. Situational Dialogues情景会话109
                                                                                                                                                                                                                            • 1. Ordering Dishes 点菜109
                                                                                                                                                                                                                              • 2. Food and Beverage Service in Chinese Style中餐服务111
                                                                                                                                                                                                                                • 3. Food and Beverage Service in Western Style西餐服务113
                                                                                                                                                                                                                                  • 4. Buffet Dinner Service 自助餐服务115
                                                                                                                                                                                                                                  • Ⅳ. Role Play角色扮演117
                                                                                                                                                                                                                                    • 1. Ordering Dishes 点菜117
                                                                                                                                                                                                                                      • 2. Food and Beverage Service in Chinese Style中餐服务118
                                                                                                                                                                                                                                        • 3. Food and Beverage Service in Western Style西餐服务118
                                                                                                                                                                                                                                          • 4. Buffet Dinner Service自助餐服务118
                                                                                                                                                                                                                                          • Ⅴ. Exercises练习119
                                                                                                                                                                                                                                            • Task One119
                                                                                                                                                                                                                                              • Task Two119
                                                                                                                                                                                                                                                • Task Three120
                                                                                                                                                                                                                                              • 9 Service at the Bar and the Café酒吧与咖啡厅服务
                                                                                                                                                                                                                                                • Ⅰ. Guidance单元导学122
                                                                                                                                                                                                                                                  • 1. Abstract概要122
                                                                                                                                                                                                                                                    • 2. Unit Objectives学习目标122
                                                                                                                                                                                                                                                    • Ⅱ. Practical Sentence Patterns实用句型122
                                                                                                                                                                                                                                                      • Ⅲ. Situational Dialogues情景会话124
                                                                                                                                                                                                                                                        • 1. At the Bar 在酒吧124
                                                                                                                                                                                                                                                          • 2. At the Café 在咖啡厅126
                                                                                                                                                                                                                                                            • 3. Paying the Table Bill用餐结账128
                                                                                                                                                                                                                                                              • 4. Handling Errors in the Service处理服务差错129
                                                                                                                                                                                                                                                              • Ⅳ. Role Play角色扮演131
                                                                                                                                                                                                                                                                • 1. At the Bar 在酒吧131
                                                                                                                                                                                                                                                                  • 2. At the Café 在咖啡厅132
                                                                                                                                                                                                                                                                    • 3. Paying the Table Bill 用餐结账132
                                                                                                                                                                                                                                                                      • 4. Handling Errors in the Service处理服务差错132
                                                                                                                                                                                                                                                                      • Ⅴ. Exercises练习133
                                                                                                                                                                                                                                                                        • Task One133
                                                                                                                                                                                                                                                                          • Task Two133
                                                                                                                                                                                                                                                                            • Task Three134
                                                                                                                                                                                                                                                                          • 10 Check out Service结账服务
                                                                                                                                                                                                                                                                            • Ⅰ. Guidance单元导学136
                                                                                                                                                                                                                                                                              • 1. Abstract概要136
                                                                                                                                                                                                                                                                                • 2. Unit Objectives学习目标136
                                                                                                                                                                                                                                                                                • Ⅱ. Practical Sentence Patterns实用句型137
                                                                                                                                                                                                                                                                                  • Ⅲ. Situational Dialogues情景会话138
                                                                                                                                                                                                                                                                                    • 1. Paying the Bill by Bank Credit Card用信用卡结账138
                                                                                                                                                                                                                                                                                      • 2. Paying the Bill by Cheque用支票结账141
                                                                                                                                                                                                                                                                                        • 3. Paying the Bill in Cash 用现金结账143
                                                                                                                                                                                                                                                                                          • 4. Exchanging Foreign Currencies 兑换外币145
                                                                                                                                                                                                                                                                                          • Ⅳ. Role Play角色扮演148
                                                                                                                                                                                                                                                                                            • 1. Paying the Bill by Bank Credit Card用信用卡结账148
                                                                                                                                                                                                                                                                                              • 2. Paying the Bill by Cheque用支票结账148
                                                                                                                                                                                                                                                                                                • 3. Paying the Bill in Cash 用现金结账148
                                                                                                                                                                                                                                                                                                  • 4. Exchanging Foreign Currencies 兑换外币149
                                                                                                                                                                                                                                                                                                  • Ⅴ. Exercises练习149
                                                                                                                                                                                                                                                                                                    • Task One149
                                                                                                                                                                                                                                                                                                      • Task Two149
                                                                                                                                                                                                                                                                                                        • Task Three150
                                                                                                                                                                                                                                                                                                          • Task Four151
                                                                                                                                                                                                                                                                                                            • Task Five151
                                                                                                                                                                                                                                                                                                              • Task Six151
                                                                                                                                                                                                                                                                                                            • 11 Service at the Business Centre商务中心服务
                                                                                                                                                                                                                                                                                                              • Ⅰ. Guidance单元导学152
                                                                                                                                                                                                                                                                                                                • 1. Abstract概要152
                                                                                                                                                                                                                                                                                                                  • 2. Unit Objectives学习目标152
                                                                                                                                                                                                                                                                                                                  • Ⅱ. Practical Sentence Patterns实用句型153
                                                                                                                                                                                                                                                                                                                    • Ⅲ. Situational Dialogues情景会话155
                                                                                                                                                                                                                                                                                                                      • 1. Photocopying Service复印服务155
                                                                                                                                                                                                                                                                                                                        • 2. Internet Service 互联网服务157
                                                                                                                                                                                                                                                                                                                          • 3. Ticketing Service票务服务158
                                                                                                                                                                                                                                                                                                                            • 4. Interpreting Service 翻译服务160
                                                                                                                                                                                                                                                                                                                            • Ⅳ. Role Play角色扮演162
                                                                                                                                                                                                                                                                                                                              • 1. Photocopying Service复印服务162
                                                                                                                                                                                                                                                                                                                                • 2. Internet Service互联网服务163
                                                                                                                                                                                                                                                                                                                                  • 3. Ticketing Service票务服务163
                                                                                                                                                                                                                                                                                                                                    • 4. Interpreting Service 翻译服务163
                                                                                                                                                                                                                                                                                                                                    • Ⅴ. Exercises练习164
                                                                                                                                                                                                                                                                                                                                      • Task One164
                                                                                                                                                                                                                                                                                                                                        • Task Two164
                                                                                                                                                                                                                                                                                                                                          • Task Three165
                                                                                                                                                                                                                                                                                                                                            • Task Four165
                                                                                                                                                                                                                                                                                                                                          • 12 Health and Recreation Service康乐服务
                                                                                                                                                                                                                                                                                                                                            • Ⅰ. Guidance单元导学166
                                                                                                                                                                                                                                                                                                                                              • 1. Abstract概要166
                                                                                                                                                                                                                                                                                                                                                • 2. Unit Objectives学习目标166
                                                                                                                                                                                                                                                                                                                                                • Ⅱ. Practical Sentence Patterns实用句型166
                                                                                                                                                                                                                                                                                                                                                  • Ⅲ. Situational Dialogues情景会话169
                                                                                                                                                                                                                                                                                                                                                    • 1. At the Hotel s Fitness Centre在健身俱乐部169
                                                                                                                                                                                                                                                                                                                                                      • 2. At the Hotel s Beauty Centre在美容中心171
                                                                                                                                                                                                                                                                                                                                                        • 3. At the Swimming Pool在游泳池174
                                                                                                                                                                                                                                                                                                                                                          • 4. In the Sauna Room在桑拿室176
                                                                                                                                                                                                                                                                                                                                                          • Ⅳ. Role Play角色扮演179
                                                                                                                                                                                                                                                                                                                                                            • 1. At the Hotel s Fitness Centre在健身俱乐部179
                                                                                                                                                                                                                                                                                                                                                              • 2. At the Beauty Centre在美容中心179
                                                                                                                                                                                                                                                                                                                                                                • 3. At the Swimming Pool在游泳池179
                                                                                                                                                                                                                                                                                                                                                                  • 4. In the Sauna Room在桑拿室180
                                                                                                                                                                                                                                                                                                                                                                  • Ⅴ. Exercises练习180
                                                                                                                                                                                                                                                                                                                                                                    • Task One180
                                                                                                                                                                                                                                                                                                                                                                      • Task Two180
                                                                                                                                                                                                                                                                                                                                                                        • Task Three182
                                                                                                                                                                                                                                                                                                                                                                          • Task Four182
                                                                                                                                                                                                                                                                                                                                                                        • 13 Hotel Shop Service酒店商场服务
                                                                                                                                                                                                                                                                                                                                                                          • Ⅰ. Guidance单元导学183
                                                                                                                                                                                                                                                                                                                                                                            • 1. Abstract概要183
                                                                                                                                                                                                                                                                                                                                                                              • 2. Unit Objectives学习目标183
                                                                                                                                                                                                                                                                                                                                                                              • Ⅱ. Practical Sentence Patterns实用句型184
                                                                                                                                                                                                                                                                                                                                                                                • Ⅲ. Situational Dialogues情景会话185
                                                                                                                                                                                                                                                                                                                                                                                  • 1. At the Tourist Souvenir Department在旅游纪念品部185
                                                                                                                                                                                                                                                                                                                                                                                    • 2. At the Sports and Cultural Recreation Department在文体用品部188
                                                                                                                                                                                                                                                                                                                                                                                      • 3. At the Textile and Knitwear Department 在纺织品部189
                                                                                                                                                                                                                                                                                                                                                                                        • 4. At the Art and Crafts Department 在工艺品部191
                                                                                                                                                                                                                                                                                                                                                                                          • 5. At the Pharmacy and Foodstuff Department在药品和食品部193
                                                                                                                                                                                                                                                                                                                                                                                          • Ⅳ. Role Play角色扮演195
                                                                                                                                                                                                                                                                                                                                                                                            • 1. At the Tourist Souvenir Department在旅游纪念品部195
                                                                                                                                                                                                                                                                                                                                                                                              • 2. At the Sports and Cultural Recreation Department在文体用品部196
                                                                                                                                                                                                                                                                                                                                                                                                • 3. At the Textile and Knitwear Department 在纺织品部196
                                                                                                                                                                                                                                                                                                                                                                                                  • 4. At the Art and Crafts Department 在工艺品部196
                                                                                                                                                                                                                                                                                                                                                                                                    • 5. At the Pharmacy and Foodstuff Department在药品和食品部196
                                                                                                                                                                                                                                                                                                                                                                                                    • Ⅴ. Exercises练习197
                                                                                                                                                                                                                                                                                                                                                                                                      • Task One197
                                                                                                                                                                                                                                                                                                                                                                                                        • Task Two199
                                                                                                                                                                                                                                                                                                                                                                                                          • Task Three200
                                                                                                                                                                                                                                                                                                                                                                                                            • Task Four201
                                                                                                                                                                                                                                                                                                                                                                                                          • 14 Handling Problems and Complaints处理问题和投诉
                                                                                                                                                                                                                                                                                                                                                                                                            • Ⅰ. Guidance单元导学202
                                                                                                                                                                                                                                                                                                                                                                                                              • 1. Abstract概要202
                                                                                                                                                                                                                                                                                                                                                                                                                • 2. Unit Objectives学习目标202
                                                                                                                                                                                                                                                                                                                                                                                                                • Ⅱ. Practical Sentence Patterns实用句型203
                                                                                                                                                                                                                                                                                                                                                                                                                  • Ⅲ. Situational Dialogues情景会话204
                                                                                                                                                                                                                                                                                                                                                                                                                    • 1. Complaining about the Room Environment 房间环境投诉204
                                                                                                                                                                                                                                                                                                                                                                                                                      • 2. Handling the Lost in the Hotel 丢失物品的处理206
                                                                                                                                                                                                                                                                                                                                                                                                                        • 3. Conflict between the Customer and the Receptionist顾客与接待的矛盾209
                                                                                                                                                                                                                                                                                                                                                                                                                          • 4. Complaints about the Customer Service 对客服的投诉210
                                                                                                                                                                                                                                                                                                                                                                                                                          • Ⅳ. Role Play角色扮演213
                                                                                                                                                                                                                                                                                                                                                                                                                            • 1. Complaining about the Room Environment 房间环境投诉213
                                                                                                                                                                                                                                                                                                                                                                                                                              • 2. Handling the Lost in the Hotel 丢失物品的处理213
                                                                                                                                                                                                                                                                                                                                                                                                                                • 3. Conflict between the Customer and the Receptionist顾客与接待的矛盾214
                                                                                                                                                                                                                                                                                                                                                                                                                                  • 4. Complaints about the Customer Service 对客服的投诉214
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Ⅴ. Exercises练习214
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Task One214
                                                                                                                                                                                                                                                                                                                                                                                                                                      • Task Two215
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Task Three215
                                                                                                                                                                                                                                                                                                                                                                                                                                          • Task Four216

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