- 前辅文
- Unit 1 Room Reservations
- Unit 2 Front Desk (I)
- Unit 3 Front Desk (II)
- Unit 4 Bell Service
- Unit 5 Room Service (I)
- Unit 6 Room Service (II)
- Unit 7 Food and Beverage Service (I)
- Unit 8 Food and Beverage Service (II)
- Unit 9 Recreational Service
- Unit 10 Shopping
- Unit 11 Business Center
- Unit 12 Foreign Exchange
- Unit 13 Maintenance Service
- Unit 14 Dealing with Complaints
- Unit 15 Payment Handling