- Part Ⅰ Courtesy Demands Reciprocity
- Unit 1 On the Arrival of Visitors
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 2 Greetings and Introductions
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 3 Entertaining Clients
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Part Ⅱ Practicing Through Diligence
- Unit 4 Inquiries and Replies
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 5 Offers and Counteroffers
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 6 Withholding Offers
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 7 Packing
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 8 Payment and Delivery
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 9 Insurance
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 10 Acceptance
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 11 Agency
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 12 Complaints,Claims and Adjustments
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Part Ⅲ Presenting with Confidence
- Unit 13 Job Interview
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 14 Communication
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Unit 15 Project Reporting
- Dialogue One
- Dialogue Two
- Exercises
- Supplementary Treasure
- Appendix Ⅰ Keys
- Appendix Ⅱ Abbreviations
- Appendix Ⅲ Business Documents